Terms & Conditions

ALL CLIENTS:

Every client has the possibility to receive a personal password secured area within our website. This web space serves several purposes:

1. Personal communication platform, 24/7 accessible to client & consulting team.

2. Storage for all relevant data of your project including constant updates of what we have done so far and time left on your prepaid schedule if applicable.

(All information we have regarding your project is as well as all information you upload for us is accessible instantly to all parties concerned)

3. Supplies a timeline with “what to do & when” list for you, the builder and all subcontractors updatable by all parties.

Your personal web space will remain open for a minimum of 3 month after completion of the project or 1 month after suspension of our partnership.

Every active client has E-mail access to our support and advisory service. We aim to give you a preliminary response within 24 hrs.

A chat site for our clients and other interested parties enabling networking and peer support will be established in the near future.

LOCAL CLIENTS:

We charge an hourly fee calculated in 30 min increments.

Our support and advisory service (phone/E-Mail) is charged in 5 min increments.

Travel costs are charged per km on top of the hourly rate.

Consumables are charged at cost.

Third party fees & charges will be billed directly to you by the third party and their conditions apply.

We will invoice you every 14 days or once a preset limit has been accumulated in fees and other charges to keep cost transparent.

Fees are payable within 7 days of invoice date unless otherwise agreed.

If you no longer choose to employ our services you can do so at any time but you will be liable for any accumulated fees and charges for the not thus far invoiced period up to the above agreed amount.

If we can no longer offer our services to you before the project has been completed we forfeit any accumulated fees for the not thus far invoiced period.

INTERSTATE AND OVERSEAS CLIENTS:

We charge an hourly fee calculated in 30 min increments.

Our support and advisory service (phone/E-Mail) is charged in 5 min increments.

Travel costs are charged by arrangement.

CORPORATE CLIENTS:

Fees and charges for Corporate clients will be negotiated on a project by project base.

With kind regards

Bernward Bücheler / Ecological Design Solutions Pty Ltd

Current fees & charges ►